FAQs

General

What vaccines do you require?


We require rabies, bordetella, and distemper/parvovirus combo (DHLPP or DA2PP). We don’t currently require canine influenza (H3N2 & H3N8) or leptospirosis but those are highly recommended. All vaccines must be administered at least 3 days prior to visit.




Where are you located?


Take a look at the map at the bottom of the page – we are located NE of downtown Ocala near the intersection of Bonnie Heath Blvd and 25th Avenue!




Can I tour the facility?


Absolutely, we’d love to show you around! Call our front desk at (352) 355 – 4310 to setup a tour today! We schedule tours Monday – Thursday @ 10am, 1pm, & 2pm to ensure a manager is available to show you around.




Do you take cats?


We do not currently offer services for cats.




What happens if my dog gets sick or hurt?


Our staff is very knowledgeable in recognizing and treating common canine illnesses and injuries. In the unlikely event that something more serious should happen concerning your dog's health, we will contact or visit your veterinarian during business hours. After hours, we will contact the appropriate emergency clinic in our area. We will of course keep you informed should any health issues arise. All vet costs are the responsibility of the owner and must be paid separately.




Do you administer medication/accept special needs dogs?


Our employees are trained to administer medications in their orginal container with the dog's name and instructions. We can accommodate insulin dependent dogs and have a refridgerator to store the insulin. We cannot accommodate dogs post-surgery with stiches within 2 weeks of the operation.




Does someone stay at the facility overnight?


Our facility is fully monitored by a security system and equipped with surveillance cameras and fire alarms. Should anything happen after hours, our staff will be notified and can get here quickly. Our last walk-out for lodging dogs is around 7pm and our first walk-out is at 7am the next morning.





Meet & Greet

What is a Meet & Greet?


A Meet & Greet is an opportunity for us to meet you and your pup(s), show you around our facility, and see how your pup does with our staff and other furry friends! When you come in for your Meet & Greet, we’ll take you on a tour and introduce your pup to others – this usually takes 20-30 minutes. You are welcome to stay in our lobby during their Meet & Greet, however you do have the option of leaving your pup for a half day of play (~5 hours) free of charge!




What if I need a same-day reservation but haven't completed a Meet & Greet?


If we are able to accommodate your same day reservation we will "build-in" an abbreviated Meet & Greet if you are interested in daycare or free play. Meet & Greets are typically not "pass/fail" - so long as they are not people-aggressive. However, if your dog shows signs of aggression in multiple scenarios, we may not be able to accommodate them in group play and may restric them to a day-boarding or wellness-check activity level.




When do you schedule Meet & Greets?


By appointments Monday - Thursday @ 10am, 1pm, & 2pm.





Daycare

Do I need a reservation for overnight stays?


Yes! All overnights require a reservation made at least 24 hours in advance. We fill up during major holidays and peak times (Christmas, Thanksgiving, 4th of July, etc.) so reservations are recommended a few months in advance.




What do I bring for an overnight?


We recommend bringing your dog's food (preportioned in ziploc bags for stays 3 nights or less and their food container w/ scoop on stays of 4 or more nights) + 1 blanket or shirt + 1 toy or chew. Beds are only accepted for dogs 20lbs or less.




When do I check-in or check-out my dog from an overnight?


Anytime between 9am - 5pm Monday - Saturday & between 2pm - 5pm on Sundays.




Do you offer Sunday pick-up?


Yes, from 2pm - 5pm!





Lodging

Do I need a reservation for overnight stays?


Yes! All overnights require a reservation made at least 24 hours in advance. We fill up during major holidays and peak times (Christmas, Thanksgiving, 4th of July, etc.) so reservations are recommended a few months in advance.




What do I bring for an overnight?


We recommend bringing your dog's food (preportioned in ziploc bags for stays 3 nights or less and their food container w/ scoop on stays of 4 or more nights) + 1 blanket or shirt + 1 toy or chew. Beds are only accepted for dogs 20lbs or less.




When do I check-in or check-out my dog from an overnight?


Anytime between 9am - 5pm Monday - Saturday & between 2pm - 5pm on Sundays.




Do you offer Sunday pick-up?


Yes, from 2pm - 5pm!





Spa & Grooming

What vaccines do you require?


We require rabies, bordetella, and distemper/parvovirus combo (DHLPP or DA2PP). We don’t currently require canine influenza (H3N2 & H3N8) or leptospirosis but those are highly recommended. All vaccines must be administered at least 3 days prior to visit.




Where are you located?


Take a look at the map at the bottom of the page – we are located NE of downtown Ocala near the intersection of Bonnie Heath Blvd and 25th Avenue!




Can I tour the facility?


Absolutely, we’d love to show you around! Call our front desk at (352) 355 – 4310 to setup a tour today! We schedule tours Monday – Thursday @ 10am, 1pm, & 2pm to ensure a manager is available to show you around.




Do you take cats?


We do not currently offer services for cats.




What happens if my dog gets sick or hurt?


Our staff is very knowledgeable in recognizing and treating common canine illnesses and injuries. In the unlikely event that something more serious should happen concerning your dog's health, we will contact or visit your veterinarian during business hours. After hours, we will contact the appropriate emergency clinic in our area. We will of course keep you informed should any health issues arise. All vet costs are the responsibility of the owner and must be paid separately.




Do you administer medication/accept special needs dogs?


Our employees are trained to administer medications in their orginal container with the dog's name and instructions. We can accommodate insulin dependent dogs and have a refridgerator to store the insulin. We cannot accommodate dogs post-surgery with stiches within 2 weeks of the operation.




Does someone stay at the facility overnight?


Our facility is fully monitored by a security system and equipped with surveillance cameras and fire alarms. Should anything happen after hours, our staff will be notified and can get here quickly. Our last walk-out for lodging dogs is around 7pm and our first walk-out is at 7am the next morning.





Contact Us
 

Hours: Monday-Saturday 7am-6pm

Phone: (352) 355-4310

Email: info@redfernpetlodge.com

Address: 1509 NE 22nd Ave Ocala, FL 34470

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