Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.redfernpetlodge.com, and Red Fern Pet Lodge and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Red Fern Pet Lodge include and Red Fern. The Red Fern website is a business site. By using the Red Fern website, you consent to the data practices described in this statement.

Collection of your Personal Information               

In order to better provide you with products and services offered, Red Fern may collect personally identifiable information, such as your:                   
-  First and Last Name                           
-  E-mail Address                           
-  Phone Number
                             
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
                             
Use of your Personal Information                           
Red Fern collects and uses your personal information to operate and deliver the services you have requested.
                             
Red Fern may also use your personally identifiable information to inform you of other products or services available from Red Fern and its affiliates.
                             
Sharing Information with Third Parties                           
Red Fern does not sell, rent or lease its customer lists to third parties.
                             
Red Fern may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Red Fern, and they are required to maintain the confidentiality of your information.
                             
Red Fern may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Red Fern or the site; (b) protect and defend the rights or property of           

Red Fern; and/or (c) act under exigent circumstances to protect the personal safety of users of Red Fern, or the public.

Tracking User Behavior                   

Red Fern may keep track of the websites and pages our users visit within Red Fern, in order to determine what Red Fern services are the most popular. This data is used to deliver customized content and advertising within Red Fern to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information                   

Information about your computer hardware and software may be automatically collected by Red Fern. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, browser type, domain names, access times and referring website addresses. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Red Fern website.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

Use of Cookies               

The Red Fern website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Red Fern pages, or register with Red Fern site or services, a cookie helps Red Fern to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Red Fern website, the information you previously provided can be retrieved, so you can easily use the Red Fern features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Red Fern services or websites you visit.

Security of your Personal Information                   

Red Fern secures your personal information from unauthorized access, use, or disclosure. Red Fern uses the following methods for this purpose:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or    alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Right to Deletion           

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:                           
Delete your personal information from our records; and direct any service providers to delete your personal information from their records.                           
 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:                           
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 

- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
                             
Children Under Thirteen                           
Red Fern does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
 

Communicating with Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.                                
E-mail Communications                       
From time to time, Red Fern may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Red Fern or click on a link therein.               

If you would like to stop receiving marketing or promotional communications via email from Red Fern, you may opt out of such communications by replying STOP to emails or by clicking on the UNSUBSCRIBE button at the bottom of the email.

Changes to this Statement               

Red Fern reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Red Fern welcomes your questions or comments regarding this Statement of Privacy. If you believe that Red Fern has not adhered to this Statement, please contact Red Fern at:

Red Fern Pet Lodge 1509 NE 22nd Ave Ocala, Florida 34470

Email Address:

Telephone number: 3523554310

Effective as of February 09, 2021